Processing times are taking longer during these times due to the extra safety and social distancing measures being used at different supplier locations. Due to this, fulfillment (processing) on all orders could take up to 15-20 business days.

Business Days do not include Saturdays, Sundays, or Holidays. This means an order placed on Monday the 1st for example, may not be fulfilled/processed for two work-weeks, or Monday the 14th. This does not include shipping time.

The same principle should be applied towards Shipping/Handling times as well. While the world is trying its best to adapt to the new environment that comes with the pandemic, shipping times may also be delayed, though most carriers are doing their best to stick to similar times prior to the pandemic hitting.

Please remember we are not Amazon. While we also are shoppers of Amazon, and love their site for personal and business supplies, we know not all retailers are the same, and cannot process your orders in the same way. Please be patient as orders are sent/shipped in accordance with the times above.

Note: Once the package has been picked up by the carrier (USPS, UPS, etc.) shipping times are out of our control, and Mila Nathan is no longer liable for delays.

Due to supply chain issues, our suppliers may not be able to get us your items as quick as other items, or blank items that we already have in stock. Rather than stalling your order and waiting for the entire order to be ready and shipped at once, you may experience your order be shipped in multiple packages.

This is to operate under a "first completed, first out" method. For example, if you received a smaller item first, like a mug, hat, or stickers, but also ordered shirts, this could be because apparel may take longer to fulfill. But don't worry! The rest of your order is still on the way.

Once the other part of your order has been shipped, you'll receive a new tracking number to show the progress of that order being delivered to your home.

If you have experienced a damaged order, please send a email through our customer service email heythere@milanathan.co or the Contact Us form and include the following:

Damage:

- Picture of what the product looks like upon opening / the damaged area

- Full Name and Order Number

This allows us the ability to issue a replacement order, see our returns/exchanges page for more information.

If you believe you are a victim of package theft, and your items show as "delivered" per your tracking number, please issue a problem report with the shipper (USPS, UPS, FedEx, DHL, ect.) to start a stolen claims process, as well as a police report. Mila Nathan will not replace stolen items.

Chat function is typically open from 9:00a - 5:00p (Mountain Time), Monday - Friday. If you use the chat function outside of this window, we will reply to you during the next business day.